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STAX. 

Find answers to all your questions about STAX. Browse our help articles on shipping, returns, sizing, orders, and our loyalty program. Can't find what you need? Contact our customer support team.

STAX Help Center | Customer Support & FAQs

Why haven't I received a confirmation email?

Can I edit/change my order?

I made a mistake entering my address, can this be amended?

Can I cancel my order?

I have received a faulty item, what do I do?

I have received the incorrect item, what do I do?

My tracking has updated to Return to Sender

What happens if Auspost or DHL loses my order?

What forms of payment do you accept?

Orders

Order delays during sales/launches

What shipping methods do you have?

International orders

Why can't I order STAX. from the US?

International duties and taxes

What is Priority Dispatch?

How does Same Day Delivery work?

Shipping

What is your return policy?

Are there any fees associated with a return?

Am I able to make an international return?

Afterpay Returns

Can I return sale items?

Are there any items I cannot return?

How long will it take my return to be processed?

What should I do if I am getting a 'label error' when trying to return an item?

Can I exchange a gift if I don't have the receipt or order information?

Returns & Exchanges

What is a pre sale order and how does it work?

Can I order pre sale and non-pre sale items in the same order?

Pre Sale

How do I care for my STAX. products?

Can I use a store credit at the same time as a discount code?

Can I use multiple discounts on one order?

Do affiliates receive a discount code?

All articles

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Orders

Shipping

Returns & Exchanges

Pre Sale

FAQ